Shipping Policy

Last Updated: August 21, 2026

We want to make your shopping experience as simple and transparent as possible. This Shipping Policy explains how we process and deliver orders placed through mestrpets.com.

1. Order Processing

Orders are generally processed within [1–3 business days] after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer.

2. Shipping Destinations

We currently ship to:

United States
Australia

Shipping availability may vary by product and destination.

3. Estimated Delivery Times

Typical delivery estimates are:

United States: 5–12 business days

Australia: 7–15 business days

Other international destinations: 7–20 business days

Delivery estimates begin after the order has been processed and shipped.

These are estimates and are not guaranteed delivery dates.

4. Shipping Costs

Free shipping is available on orders of $50 or more within North America.

For orders under $50, a flat shipping fee of $8 will apply.

The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

5. Tracking Information

Once your order has shipped, we will send a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the carrier receives the package.

6. Shipping Delays

Delivery times may be affected by circumstances outside our reasonable control, including:

Severe weather
Carrier delays
Transportation disruptions
Customs processing
Public holidays
Incorrect shipping information
High shipping volumes
Other unforeseen circumstances

If we become aware that an order cannot be shipped within the timeframe represented at the time of purchase, we will contact you regarding the delay and applicable cancellation or refund options.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an order has not yet shipped, please contact us as soon as possible to request an address correction.

Once an order has shipped, we may not be able to change the delivery address.

8. Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, we recommend checking:

Your mailbox
Front door
Garage
Porch
Other household delivery locations
With neighbors or building management

If you cannot locate the package, please contact the carrier first.

We will make reasonable efforts to assist with delivery issues, but we cannot guarantee replacement or refund for packages confirmed as delivered to the address provided at checkout.