Return & Refund Policy

Return & Refund Policy

Last Updated: August 21, 2026

We want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return or refund in accordance with this policy.

1. Return Window

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the product generally must be:

  • Unused or gently handled
  • In its original condition
  • Free from damage caused by misuse
  • Returned with original packaging where reasonably possible

Certain products may be excluded from return for hygiene, safety, customization, or other legitimate reasons where permitted by applicable law.

2. How to Request a Return

Before sending anything back, please contact us at:

mestrauto@gmail.com

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Photographs, if applicable

Do not send a return package to an address not provided by our customer service team.

3. Damaged or Defective Products

If your product arrives damaged, defective, or does not function as intended, please contact us within 30 days of delivery.

We may request photographs or other information to help us investigate the issue.

If the issue is confirmed, we will offer one of the following solutions:

  • Replacement
  • Full refund
  • Partial refund
  • Other appropriate resolution

In this case, we will cover the return shipping cost if a return is required.

4. Incorrect Items

If you receive an incorrect product, please contact us as soon as possible.

We will review the issue and provide appropriate instructions. If a return is required, we will cover the return shipping cost.

5. Change-of-Mind / Personal Reason Returns

If you are not satisfied with the product due to personal reasons, including but not limited to:

  • Changed your mind
  • Ordered the wrong item
  • No longer needed the product
  • Did not meet personal expectations

You may still request a return within 30 days of delivery.

However, in these cases:

  • The customer is responsible for return shipping costs
  • Original shipping fees are non-refundable
  • A refund will be issued only after the returned item is received and inspected

6. Non-Returnable Items

The following items may not be eligible for return:

  • Personalized or customized products
  • Products marked as final sale
  • Used products that cannot reasonably be resold for hygiene or safety reasons
  • Products damaged due to misuse or improper handling

Nothing in this section limits any rights that cannot legally be excluded.

7. Refund Processing

After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Processing time may vary depending on your bank or payment provider.

8. Partial Refunds

In certain cases, partial refunds may be issued if:

  • The product shows signs of use beyond normal inspection
  • The product is returned damaged (not caused by us)
  • Parts or original packaging are missing

The refund amount will be determined based on the condition of the returned item.

9. Exchanges

If you would like to exchange an item, please contact us.

Depending on availability, we may offer an exchange or recommend placing a new order after returning the original item.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel orders before they are shipped.

Once an order has been shipped, it will be handled under this Return & Refund Policy.

11. Contact Us

For return and refund questions:

Mestrpets
Email: mestrauto@gmail.com

Please include your order number in your message.